Personally I don’t get angry very often, but something that happened to one of our customters recently has just chapped me! So, we’ll tell you a little story:
You are sitting at home, hanging out at your favorite website (www.fastlanepc.com) reading some awesome articles when right in the middle of a great story, your phone rings. You answer only to hear someone with a thick Indian accent telling you that your computer is infected with viruses and problems. They insist that your computer is sending their servers errors and they must be fixed. They instruct you to press the “Windows Key” plus “R” and type in “eventvwr” and press “Enter” to see this:
They assure you that all of those “Errors” are being sent to their server and this is “PROOF” that your computer is infected! Well, you start to FREAK OUT and wonder why your favorite computer guy hasn’t done his job?!?! The “technician” lets you know that by letting them work on your computer you will get a 15 year or lifetime warranty for $399.00 and they will help you 24×7. Well this is an excellent deal! You let them look at your computer by logging into your computer from India and they start doing some commands and screens that you have never seen come up and they are just wowing you! (In reality, they are pulling up random windows and typing in random commands that do nothing that have to do with errors or viruses.)
When they are done with the “slight-of-hand” work, they insist on “selling” you a lifetime subscription to an antivirus that is included in the price: Microsoft Security Essentials or AVG. (Both are free!) They will ask you to use your credit card to purchase this great deal on their secure website! You feel like something was done but WHAT? So, you call us!
YOU HAVE JUST BEEN SCAMMED! There is a couple of scamming companies that we have run into recently that have called us and our customers. The scammer company that called us was “the Technical Department” of my “Windows Computer” called Global IT at www.globalpcprotection.com. The number they called us from on the caller ID was: 999-910-0328. This number is a called a “spoof” or fake phone number commonly used by telemarketers and other scammers attempting to be legit so you are not sure who it is. The numbers this company can be reached at are: 718-593-4198 or 646-867-3751. Another number that our customers have claimed from a similar company was 253-802-0308. We found a great website documenting everything the scammer did. He
is a computer tech has a computer science degree (a fellow computer geek) and he recorded the whole (6+ hours) of the scam to expose what they are doing to an unsuspecting customer. We’ve had several complaints about this scammer. If you want to check out the whole scam recorded, check out his site at: http://hackedgadgets.com/2011/10/27/hacked-gadgets-has-fun-with-computer-scammer-called-global-it/ (1+ hour of video) and the second part is (my favorite) where he calls the “technician” out on his scam: http://hackedgadgets.com/2011/11/23/hacked-gadgets-corners-scammers-called-global-it-and-global-pc-protection-part-2/ (6+ hours of video).
Second company that we have had to deal with was a company that our customer called for tech support, thought they were getting HP Support, was Bit Resolve of www.bitresolve.com. The technician did not help our customer fix the printer issue, but did the same scam. They showed our customer the “Event Viewer” screen scaring them into purchasing a warranty to fix the problem. They remoted into the computer and installed Microsoft Security Essentials saying there was no anti-virus installed. (The customer had a good, paid anti-virus clearly running with the icon displayed in the system tray!) They charged the customer $99 for the anti-virus and $49 for the service somehow totaling $149 giving the customer the “Gold Plan.” The customer called us wanting an explanation. We called Bit Resolve and demanded a refund for our customer and let them know that they just scammed a sweet, 80 year old widow! We told them that we are contacting the credit card issuer to stop payment and take action against this scam. They quickly resolved the issue for our customer by refunding the transaction. This is the scam that made me write this article. There are a lot more people out there in this same situation and this needs to be exposed!
Bottom line, BE CAREFUL! Microsoft or any other company claiming that you are having error messages or reports coming from your computer to them is just a scam and is not true. No company can track viruses back to your computer. The only legitimate company that could say that your computer is doing this is your Internet Service Provider (ISP) like Comcast or Qwest (not Centurylink). They would never charge you to “fix” this issue either. If you need help or think you have been scammed, call us today and we can help you! 719-494-7043 or email us at firstname.lastname@example.org!
UPDATE: They have a new site… a customer just contacted me and found out about this scam the hard way. They are listed here http://hitechpcprotection.com/ and also are associating with http://corporate.digitalriver.com/ and http://www.regnow.com for their services. Their new email is now a Hotmail address at email@example.com and they have an email address at firstname.lastname@example.org. I personally sent them an email today requesting that they refund my customer.
They also, for some weird reason called us asking to purchase our maintenance package pretending to be a customer from Sydney, Australia. I’m not making accusations, but three things added up to them. I just received this email from them at 8:57pm my time today:
Dear Jeremy D. Lane,
Thanks for contacting us.
This is to inform you that we are Genuine company which provides best tech support of customers, and if you would have checked the computer we worked, you will find that all our technician and worked and cleaned all the Junk files and there were some Virus infections which are healed now and installed MSE to secure the computer.
I am not sure with which company you are trying to link us with.
The customer you have mentioned has enrolled for 2 Years subscription, in which she will get complete 2 years technical support for her computer, with our regular check up calls to speed up the Pc and cleaning of Junk files.
As far as your Web page in concerned you can post anything you like but before that you must take some time to check whether you are doing is Right?
We have no links with GLOBAL PC PROTECTION mentioned and we did the job we had charged for.
This might be as you feel insecure as we provide Very best services at very reasonable price as we charge USD 189.99 for the same service you charge USD 400 as per your website. So better edit the page or else it is very simple for us to create page for FASTLANE PC SCAMMER AS WELL which we don’t want to do.
Now, as far as refund is concerned if the customer is not happy with the Services and her Pc performance after the work done, she can directly email us back for the refund and then only refund will be proceed which will be credited to her account in 3-4 business days.
HITECH PC PROTECTION
This email is copied directly from my inbox. The part that gave it away is my inbox says “From: GLOBAL PC <email@example.com>”. This is generated in your email client to say who it is from when the sender sets up the email client. Apparently they forgot to change that part. Just a tip, if you are using Outlook, it is under “More Settings…”, “General” settings tab where it says “Organization:”. I know they read this earlier and maybe they could use this tip!
They called me at 9:17pm my time right after I read this email. I usually do not answer, but that lead to the second tip off. The call was from that magic number mentioned earlier: 999-910-0328. *Sigh* Ok, so I listened and played along. The person with a strong accent (obviously not Australian) gave the final clue it was them. He stated his name was “John” and told me he just had a scammer stating he was with Microsoft log into his computer and wanted $180 to fix his computer. He wanted to know what to do next. I asked if he gave them his credit card and he said no. I told him there was nothing to do. Then he wanted to purchase my one year maintenance contract I offer for $200. I told him that I only offer that to customers in Colorado and since he was in “Sydney” then he should contact someone in that area to check his computer by going to www.ACRBO.com of which I am a member. That was it and hung up. Weird… As far as editing my page, not going to happen unless they can close their business for good or become a legitimate help, not a scammer! If they want to post a site containing that my business is a scam, you guys are welcome to leave a link below to your article with facts of how we scam people. I’d love to have people check it out!